ERS Operations Guide
Serving in an Employment Resource Center: A Guide for Center Staff
Table of Contents:
1. Introduction
2. Standard Services
3. The LDSJobs Website
4. Resource Development
5. Center Staffing
6. Working with Stake and Ward Leaders
7. Serving on the Agent Stake Operating Committee
8. Teaching in the ERC
9. Staff Training
10. Performance Measures & Submitting Reports
10.1 Introduction
10.2 Measure 1: Members Job and Self-Employment Placements
10.3 Measure 2: Percent Placed in Three Months
10.4 Measure 3: Members Enrolled in Training Programs
10.5 Measure 4: Status of Employment after Six Months
10.6 Measure 5: Number of Job Postings per Candidate
10.7 Submitting Reports
11. Establishing, Relocating, or Closing an ERC
12. Daily ERC Operation
12.1 Introduction
12.2 Center Hours
12.3 Staff Hours in Employment Resource Centers
12.4 Working from Home
12.5 Beginning the Day
12.6 Ending the Day
12.7 Staff Meetings
12.8 ERC Layout
13. Account Representative Program
14. Computers at the ERC
15. Supervising the Safety Program
16. Dealing with Emergencies in the ERC
16.1 Introduction
16.2 Area-Specific Emergency Closure Criteria
16.3 Emergency Closure Criteria
16.4 Upset Candidates
16.5 Medical Emergency
16.6 Utility Outage
16.7 Hazardous Materials Release
16.8 Severe Weather
16.9 Fire
16.10 Earthquake
16.11 Bomb Threat
16.12 Civil Disturbance
17. Handling Records
17.1 Introduction
17.2 Protecting Records
17.3 Destroying Records
17.4 Finances
17.5 Personnel
17.6 Candidate Profiles
17.7 Technical Updates
18. Preparing Budgets
19. Spending and Reimbursement
20. Travel
20.1 Travel
20.2 Areas of Travel
20.3 Making Travel Arrangements
20.4 Authorized Travel Expenses
20.5 Vehicles
21. Materials
21.1 Introduction
21.2 Identity Basics
21.4 Style Guide
21.5 Logo
21.6 Business Cards
21.7 Name Tags
22. Subpoenas
23. ERS Terminology List
23.1 ERS Terminology List
24. Forms and Additional Training
24.1 List of Forms
25. Technical Updates
25.1 Technical Updates