Notice of Privacy Practices


Why We Are Providing You with This Notice

We are required by federal law to give you this Notice, including the Health Insurance Portability and Accountability Act (HIPAA) and, where applicable, 42 C.F.R. Part 2, governing Confidentiality of Alcohol and Drug Abuse Patient Records. This Notice will tell you about the ways in which we may use and disclose health information about you and will describe your rights and our obligations regarding the use and disclosure of that information.

Your Health Information

This Notice applies to any identifying information and includes records we have about your health, health status, and the health care services you receive from LDS Family Services. This information and these records relate primarily to counseling services you have received from us.

How We May Use and Disclose Health Information about You

1. For Treatment
We may use or disclose health information about you to facilitate counseling and other health treatment. For example, your counselor might disclose information about you to another LDS Family Services counselor so that the counselor can determine the most appropriate care for you.

2. For Payment
We may use and disclose health information about you so that we can be paid by you, an insurance company, or another party, including current or future bishops if they are paying any portion of the fee for the services we provide to you. For example, we may need to give your insurance company information about our services to you so the company will pay us for these services. You have the right to request that your health information from treatment not be shared with your health plan when you pay out-of-pocket.

3. For Agency Operations
We may use and disclose health information about you in order to run our office and make sure that you and our other clients receive quality care. For example, we may use your health information to evaluate the performance of our staff or to contact you to remind you of your appointments.

Please notify us in writing if you do not want us to contact you to remind you of your appointments.

4. Special Situations
We will use or disclose your health information or other information you provide to us without your permission for several reasons. These reasons may include: • When we believe that disclosure is necessary to prevent injury, a serious threat to your health and safety or the health and safety of another person.

  • When required by federal, state or local law.
  • When required by law to report suspected abuse or neglect.
  • In response to a court order, subpoena, warrant, summons, or similar process.

Confidentiality of Alcohol and Drug Abuse Records 42 C.F.R. Part 2

If you may receive services at LDS Family Services for drug and/or alcohol abuse, including diagnosis, treatment, or referral for treatment, this paragraph applies to you, and supersedes items 1 through 4 of the prior paragraph. Substance abuse records are entitled to heightened confidentiality protections under federal law. This means that we may communicate your health records and/or identifying information only within LDS Family Services, that is, between or among internal personnel that “need to know” to perform their duties in connection with your counseling here for alcohol or drug abuse. We may not disclose any information identifying you as receiving treatment for drug or alcohol abuse outside LDS Family Services (including any disclosures for purposes of treatment or payment) without your written consent, unless one or more of the following exceptions apply: (1) The disclosure is allowed by a court order; (2) The disclosure is to medical personnel in a medical emergency; (3) The disclosure concerns a crime that you committed or threatened to commit, either at LDS Family Services or against any LDS Family Services employee; (4) The disclosure concerns suspected child abuse or neglect reported to appropriate authorities; or (5) The disclosure is made to qualified personnel for purposes of research, audit, or program evaluation.

Other Uses and Disclosures of Health Information

Except where otherwise required or authorized by law, we will not use or disclose your health information for any purpose without your written authorization. Specifically, we will not use or disclose your health information from psychotherapy notes or disclose your health information in a manner that constitutes a sale without your written authorization. Although we do not participate in fundraising, HIPAA provides you with the option to opt out of any fundraising communications. If you authorize us to use or disclose health information about you, you may revoke your authorization, in writing, at any time. If you revoke your authorization, we will no longer use or disclose your health information for the reasons covered by your written authorization, but we cannot take back any uses or disclosures we have already made with your permission. We have a duty to inform you if your health information is used or disclosed in a way contrary to law.

Email Communications

If you and your counselor communicate by email, there is a risk that those emails could be intercepted or read by a third party. LDS Family Services uses a secure email server and has taken measures to minimize this risk, but LDS Family Services cannot ensure the security of your personal email provider. By providing your email address, you acknowledge that you accept any associated risk. If you prefer not to receive email communication, please notify your counselor.

Your Rights Regarding Your Health Information

You have the following rights with regard to your health information:

  • You may inspect and copy your health information, with certain exceptions.
  • If you believe that the health information we have about you is incorrect or incomplete, you may ask us to amend the information.
  • You may obtain an accounting of our disclosures of your health information. This is a list of all of our disclosures of your health information for purposes other than treatment, payment, and health care operations.
  • You have the right to request that we restrict or limit our use or disclosure of your health information to only treatment, payment, or health care operations. With the exception of alcohol and drug abuse records, we are not required to comply with your request.
  • You may request that we communicate with you about your health matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or by mail.
  • You have the right to receive a paper copy of this notice. If you want to exercise any of these rights, please contact the supervisor, in writing, at the office where you are receiving counseling.

If you want to exercise any of these rights, please contact the supervisor, in writing, at the office where you are receiving counseling.

Changes to This Notice

With the exception of the notice regarding alcohol and drug abuse records, we have the right to change this notice. If we do so, the new notice will apply to the health information we may already have about you and to the health information that we receive in the future. We are required to abide by the most current notice that is in effect. We will post a summary of the most current notice in our office. You are entitled to receive a copy of the most current notice.


If you believe your privacy rights have been violated, you may file a complaint with our office, with the Secretary of the U.S. Department of Health and Human Services, or with the United States Attorney for the judicial district in which the violation occurred. To file a complaint with LDS Family Services, please contact your local LDS Family Services office. (You will not be penalized for filing a complaint.)

This Notice is effective as of September 17, 2013.